A friend just bought cubits, why did 5 minutes passed and nothing happened?

Catomax26

Does it need to be necessarily 5 minutes? Or more?

Alv'

If you didn't receive the cubits within 5 minutes, contact support immediately.

Catomax26

Alvin! said:

If you didn't receive the cubits within 5 minutes, contact support immediately.

But why does it need 5 minutes? Couldn't they be instant?

Gala

If you did not receive your cubits when purchasing, then you need to open a ticket to the support.
They will give it manually, Make sure to send them your receipt number which you will receive in your mail with the purchase.

http://www.cubiccastles.com/contact.html