Cubits purchase bug

zepel

When I purchased 50k cubits I didn't show up I was afraid all that hard work for money went down the drain it's been 1 month since the incident until moderated whim inspired me to go to contacts or whatever it is but I'm stuck and I have a ticket and I don't know what to do with it I don't get any replies from cc? Am I ever gonna get my c back I have receipt proof of purchase

zepel

Pls someone help me :(

-Slave-

Please use the support widget on the bottom right on main site to create a ticket.
http://cubiccastles.com/contact.html

SirKewberth

First off.. Don't worry. If you really bought and you were really charged you will get the cubits. But yes please open a support request so we can check what happened and get them to you. Sorry it didn't go smooth. It's not that common but there's are reasons that can happen sometimes.. like network traffic going down mid purchase etc..

zepel

What's a ticket

zepel

I got a ticket number what is it for? And we're do I use/do something with it?

Gala

zepel said:

I got a ticket number what is it for? And we're do I use/do something with it?

In your gmail / mail? Then it means that you have sent it successfully.

zepel

So what next

SirKewberth

We'll get back to you or possibly just assign your cubits. It can take some time though as tickets are handled in order. Sorry for the delay.

zepel

Ok

zepel

Should I keep my ticket number private or can I say it

zepel

I'm just gonna wait until it happened 😞

zepel

I still think when u guys try sending the c it might big again

zepel

I'm trying to send the pic of evidence but it won't let me

zepel

*Sigh*

zepel

.

MEEPYZ

just wait for someone to respond to your ticket

zepel

Ok

Mabz

Hi Zepel,
There's a reply made on your ticket. Were you able to receive it? If not, you can send me a PM here in the forum and I'll assist you in getting your cubits.

Mabz

Scratch that, I sent you a pm. :)

zepel

Tysm

zepel

:D

zepel

Contacting does work