Why does support need our info?
Nukey6
Member
(Which category does this go in?)I understand why support might want our emails/phone number but why does support need our full name? I would personally feel as though a method such as this one would work perfectly, of course there would be a few changes so I propose this:
1. It asks for our email, username, and password (your support account password, not cubic castles one)
2. (Assuming that the password is correct) it sends an email to the email address so that it knows the email is correct
3. It asks for the category that the problem or whatever falls under
4. Asks for a topic/brief summary
5. Asks for a detailed description
Once it is all done someone will review the problem and reply via the email address.
1. It asks for our email, username, and password (your support account password, not cubic castles one)
2. (Assuming that the password is correct) it sends an email to the email address so that it knows the email is correct
3. It asks for the category that the problem or whatever falls under
4. Asks for a topic/brief summary
5. Asks for a detailed description
Once it is all done someone will review the problem and reply via the email address.
Comments
1. In-Game Name
2. Realm Name
3. Brief summary of the subject
4. And of course, the description of your reason.
And it is optional, and not required, to fill in your phone number and your full name. Personally, I haven't added a phone number, and I just recently switched from Professional Killer nickname to my real full name there. No one can actually see it, apart from Mabz, who is our Customer Support, and the rest of the admins.
I should've made that clear, editing.