Hi I'm new here and I need some help

Hello, let me introduce myself..

I'm [OverFlow]

I'm new here I used to be at MGN which is now P1Gaming

Im might be new here but I'm playing CC for almost 3 years


So I Need a bit of help

I was moving my dog kennel but when I mined it, it was gone I checked everywhere it didint even drop and disappeared
My dog was still with me he still with me now so can anyone help me with this problem I want my dog kennel back

Comments

  • Log_erLog_er Member
    Look in your inventory? I assume you have the attractor perk...
  • WhimsicalFireflyWhimsicalFirefly Member, Forum Moderator, Game Moderator
    You should contact support at https://www.cubiccastles.com/contact.html
  • Look behind your realm door I bet it'll be there if pets don't disappear
  • FIuxFIux Member
    I have looked everywhere behind the door in my inventory in my chests but it's not anywhere
  • FIuxFIux Member
    edited June 2019

    You should contact support at https://www.cubiccastles.com/contact.html

    I did it send me an email saying my ticket number is 1397 and someone will help me but I don't know who will and how
  • lucaaa795lucaaa795 Potatoe's worldMember

    You should contact support at https://www.cubiccastles.com/contact.html

    I did it send me an email saying my ticket number is 1397 and someone will help me but I don't know who will and how
    It can take up to 48 hours to receive an awnser to your problem. Check your inbox every few hours.
  • WhimsicalFireflyWhimsicalFirefly Member, Forum Moderator, Game Moderator

    You should contact support at https://www.cubiccastles.com/contact.html

    I did it send me an email saying my ticket number is 1397 and someone will help me but I don't know who will and how
    Like Luca said, watch your email. You should get another email from support within the next few days.
  • FIuxFIux Member
    Ok I got a reply but wasn't helpful I had done all the stuff written there but nope still couldn't find it
  • FIuxFIux Member
    Ok I got a new for my new ticket reply and they said this:

    Cosmicmabz (Cosmic Cow Games LLC)

    Jun 3, 10:45 HKT

    Hi Overflow,

    I'm sorry but we cannot provide a replacement from this. We had tested this extensively and items never vanishes on their own without any intervention or is dropped on a peculiar place when pulled.

    However, we will take a note of your concern and if we find any issue with it, we'll provide you compensation.

    I can understand they first paragraph but not the second and I'm going to make a new ticket and I'm going to send screen shots this time
Sign In or Register to comment.