Need help...

edited November 2017 in Help Requests 2.45 Karma
I have a problem whenever I enter a very large or heavy realm, my cubic castles do not respond and if I try to open another page of cubic castles or I try to shut down by clicking the "Start" button, it will lock my computer. When this happens, I can not move anything, much less the mouse, and for me to turn off the computer, I will have to use the button outside the settings.

I would like you to help me rule out this error so that I could log into my account without having to worry about a very large / heavy realm

Thanks for reading.

below is my video showing what's happening.

where I marked in red, in English it means "Cubic (not responding)"

Comments

  • LopaikoLopaiko Member
    31.15 Karma
    oh this happend to me.. on my other main pc.. but yeah i dont ever play cc there.. for some realm with Pumkin stamp or dark stamp its will make my cc not respoding.. soo i play on my other pc.. and yeah its work find to me
  • *Joystick**Joystick* Member
    190.05 Karma
    This is - in my opinion - caused by your device which can't support this realm. I play with an old PC and I don't even lag in the realm where you were. So the problem comes from your device.
  • galantisgalantis Member
    28.25 Karma
    each game needs its own ram and how much ram you need to play for that game

    Example:

    you have a laptop / pc and that has 2Gb ram, but cubic castles needs 4-6gb ram to play it.
    and certainly an 'average / fast' wifi.

    do you have laptop 4 / 6gb ram but is working slow?
    download a cleaner and you can delete the files that you do not need
  • edited November 2017 2.45 Karma
    but my laptope have 250gb, and continue the bug today :/
    galantis said:

    each game needs its own ram and how much ram you need to play for that game

    Example:

    you have a laptop / pc and that has 2Gb ram, but cubic castles needs 4-6gb ram to play it.
    and certainly an 'average / fast' wifi.

    do you have laptop 4 / 6gb ram but is working slow?
    download a cleaner and you can delete the files that you do not need

  • galantisgalantis Member
    28.25 Karma

    but my laptope have 250gb, and continue the bug today :/

    galantis said:

    each game needs its own ram and how much ram you need to play for that game

    Example:

    you have a laptop / pc and that has 2Gb ram, but cubic castles needs 4-6gb ram to play it.
    and certainly an 'average / fast' wifi.

    do you have laptop 4 / 6gb ram but is working slow?
    download a cleaner and you can delete the files that you do not need

    that is not the ram memory, that is a hard drive. check the system information
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