please help me!!! me new here

lucia joaquinlucia joaquin Member
edited April 2017 in Help Requests
please help me!!! me stuck starting game please help me!!! me sell wands to people 50c each and me dont login


me relm: donya lucia joaquin

Comments

  • DebugLogDebugLog Member
    edited April 2017
    Server is back. Should be fixed if it was the problem?
  • JadabugJadabug Member
    Try deleting the game and reinstalling or changing your device, if that doesn't work then contact support at http://help.cubiccastles.com/support/
  • lucia joaquinlucia joaquin Member
    me did that
    Jadabug said:

    Try deleting the game and reinstalling or changing your device, if that doesn't work then contact support at http://help.cubiccastles.com/support/

  • Daresx11Daresx11 Member, Forum Moderator, Game Moderator
    edited April 2017
    On your keyboard press Windows left +R, and will take you open a window like this
    1

    And you write that which is there( %appdata% )
    PrtScr capture

    And delete the Cubic folder, and re-download it.
    I hope it works for you :)
    :)
    PD: This is only in case you use pc
  • lucia joaquinlucia joaquin Member
    Daresx11 said:

    On your keyboard press Windows left +R, and will take you open a window like this
    1

    And you write that which is there( %appdata% )
    PrtScr capture

    And delete the Cubic folder, and re-download it.
    I hope it works for you :)
    :)

    me try
  • Daresx11Daresx11 Member, Forum Moderator, Game Moderator
    lucia joaquin said:

    Daresx11 said:

    On your keyboard press Windows left +R, and will take you open a window like this
    1

    And you write that which is there( %appdata% )
    PrtScr capture

    And delete the Cubic folder, and re-download it.
    I hope it works for you :)
    :)

    me try
    Let me know if you can solve it.
  • DebugLogDebugLog Member
    Daresx11 said:

    On your keyboard press Windows left +R, and will take you open a window like this
    1

    And you write that which is there( %appdata% )
    PrtScr capture

    And delete the Cubic folder, and re-download it.
    I hope it works for you :)
    :)
    PD: This is only in case you use pc

    That is the same you said to me, I think it is useful.

    Jadabug said:

    Try deleting the game and reinstalling or changing your device, if that doesn't work then contact support at http://help.cubiccastles.com/support/

    If he delete the game the folder of local archives will keep...?
  • lucia joaquinlucia joaquin Member
    no work
  • lucia joaquinlucia joaquin Member
    game maker help me
  • gdog gdog Retired Moderator
    Try support and pleaase don't multipost
    http://help.cubiccastles.com/support/
  • GlobbardGlobbard Member
    Oh god no... not that creepypasta picture...
  • lucia joaquinlucia joaquin Member
    edited April 2017
    eagence said:

    Appdata is not for connecton issues as I know... It may fix issues based of textures or graphic settings as well as parental control issues and maybe missing files or links...

    Connection issues based on different things, in any case connecting support may help...
    Try sending a ticket to Mabz / Costumer Support Admin , explaining your issue and after what it happened... Here is the link:

    http://help.cubiccastles.com/support/

    Some connection issues may be happend due to server for short time less then 15 minutes, to be sure just check after 15 minutes as well as checking your secondary accounts if you have any... If you don't have one create one to check if you experience same issue.

    Some connection issues like continues loading screen of "starting game screen" may refer you get banned which can be temporary or permenant. Especially if its before seeing the screen that you write your log in information. But it may also be something else. Similarly for more info in those cases also try to contact support:

    http://help.cubiccastles.com/support/

    me did that, me only craft wands and me tried to make new account and me stuck too and me contact the support and me said me stuck in starting game and he dont reply me yet
  • lucia joaquinlucia joaquin Member
    eagence said:

    Its nice to hear then let me tell you this ^_^ ...

    Your issue is possible due to server side unless you are using a different internet connection or something, or just lieing to me and did something bannable.

    In anycase sadly neighter me or you can do something about that, its something just admins may search and fix. So there is only one thing you can do "waiting". Sorry its not the answer you seek I know ^_^.

    There is currently some disconnection issues occur as well as play who stuck in single player mode and cant enter game... You maybe experiencing some disconnection issue due to those issues (unless its a ban or your connection as I said before).

    I think they currently work on those issues and thats why they are a bit busy to answer all those quickly but Mabz / Costumer Support Admin is also famous with his quick reply... He generally answers everything less then 3 days so I suggest you to wait a bit and check it again later...

    (And I also assume that you sent a ticket to support explaining your issue ^_^ )

    If things not get solved until then or if you not get an answer try sending PM directly to developers, and bump this discussion to mention this again...

    I am sorry to be the one giving bad news ^_^ , but don't worry it maybe fixed faster if its due to their server side...

    Until that time if you get bored you may enjoy in cubic castle's wiki and may help others by editing/writing pages if you don't wanna stay away from game ^_^:

    http://wiki.cubiccastles.com/index.php/Main_Page

    ok thank you
  • lucia joaquinlucia joaquin Member
    no work
    lpl.png 25.4K
  • gdog gdog Retired Moderator
    lucia joaquin said:

    no work

    You need to wait for support to respond to you again.
    No one here can help.

    Please refrain from multi posting, and use the edit function upon previous posts if no other user has posted after you.

    "What is multi posts/posting?"
    Posting two or more comments after each other, without another user posting between.

    Example:
    Qbee1: Hi there, i'm new to the forum!
    Qbee2: Welcome! Be sure to review the forum rules!
    Qbee1: Thank you!
    Qbee1: I Will read them.

    The last two was a multi post. Qbee1 should have edited the message "Thank you!" and added the "I Will read them." to that comment/post.

    Please review the forum rules.
    They can be found via the link on the forums side panel or within the news section of the forum.

  • lucia joaquinlucia joaquin Member
    oh ok thanks
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