Can't login to account

My sister is trying to access her account (NightSky_) however whenever we try to login on my computer or her tablet it says "Can't Log In You already have too many users", this account is minimum of 6 months old so I don't know why it is showing this error, any help?

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  •  gdog gdog Retired Moderator

    My sister is trying to access her account (NightSky_) however whenever we try to login on my computer or her tablet it says "Can't Log In You already have too many users", this account is minimum of 6 months old so I don't know why it is showing this error, any help?

    Get her to make a ticket man. Most effective way of getting it sorted.
    http://help.cubiccastles.com/support/
  • If you login with alts and keep em signed in then it saves them in
    Sign out of one of your alts and then try ^-^
  • gdog said:

    My sister is trying to access her account (NightSky_) however whenever we try to login on my computer or her tablet it says "Can't Log In You already have too many users", this account is minimum of 6 months old so I don't know why it is showing this error, any help?

    Get her to make a ticket man. Most effective way of getting it sorted.
    http://help.cubiccastles.com/support/
    I'll try that but first I will try a router restart, hopefully that will help.

    If you login with alts and keep em signed in then it saves them in
    Sign out of one of your alts and then try ^-^

    I tried that. It didn't work.
  • Desinstall the app and install again, when you use to much users it locks . It should work after this
  • Annie333 said:

    Desinstall the app and install again, when you use to much users it locks . It should work after this

    This was ages ago, problem is fixed now.
  • yes, it happens to me
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