Logged in from a New Device/Location?

Alex William01Alex William01 Member
edited May 2020 in General Chat
I've got this message after trying to set a password of my new account. This is probably for the double account protection thing. But how do I change my password now. Through my email? This account is newly created so it isnt attached to any email.
https://imgur.com/2Mrzg2E
@SirKewberth

Comments

  • Gracious CloudberryGracious Cloudberry Member
    edited May 2020
    Hello, Alex William01 !
    If I were you I would double-check the account's name. Maybe you had it written wrong. In addition to that you can set your email by clicking on the "I want to create a password, change my password, or modify my account." button as shown in the screenshot below
    https://imgur.com/HMDU7qf
    , and then click on the "E-Mail (required):
    https://imgur.com/Nh1sFAN
    ,and type your E-Mail address there and click on "SAVE" to link the E-Mail address with this account. There is also a slight possibility you have your Virtual Private Network (VPN) set to log you in from another server. This could also be automatically set from your computer to protect your personal data, so if that's the case, you can choose the desirable server and everything should be Okay. If that turns out not to be useful, you can always contact support by clicking here:
    https://www.cubiccastles.com/contact.html
    and then clicking on the "Support" widget on the bottom right. Stay calm and everything will be fine :D
  • Alex William01Alex William01 Member
    edited May 2020
    Gracious Cloudberry said:

    Hello, Alex William01 !
    If I were you I would double-check the account's name. Maybe you had it written wrong. In addition to that you can set your email by clicking on the "I want to create a password, change my password, or modify my account." button as shown in the screenshot below
    https://imgur.com/HMDU7qf
    , and then click on the "E-Mail (required):
    https://imgur.com/Nh1sFAN
    ,and type your E-Mail address there and click on "SAVE" to link the E-Mail address with this account. There is also a slight possibility you have your Virtual Private Network (VPN) set to log you in from another server. This could also be automatically set from your computer to protect your personal data, so if that's the case, you can choose the desirable server and everything should be Okay. If that turns out not to be useful, you can always contact support by clicking here:
    https://www.cubiccastles.com/contact.html
    and then clicking on the "Support" widget on the bottom right. Stay calm and everything will be fine :D

    I think you may have misread my discussion. Thanks for the advice.
    Edit: I have found the issue. This may be closed now.
  • UU Member, Forum Moderator, Game Moderator
    Gracious Cloudberry said:

    Hello, Alex William01 !
    If I were you I would double-check the account's name. Maybe you had it written wrong. In addition to that you can set your email by clicking on the "I want to create a password, change my password, or modify my account." button as shown in the screenshot below
    https://imgur.com/HMDU7qf
    , and then click on the "E-Mail (required):
    https://imgur.com/Nh1sFAN
    ,and type your E-Mail address there and click on "SAVE" to link the E-Mail address with this account. There is also a slight possibility you have your Virtual Private Network (VPN) set to log you in from another server. This could also be automatically set from your computer to protect your personal data, so if that's the case, you can choose the desirable server and everything should be Okay. If that turns out not to be useful, you can always contact support by clicking here:
    https://www.cubiccastles.com/contact.html
    and then clicking on the "Support" widget on the bottom right. Stay calm and everything will be fine :D

    lol
This discussion has been closed.

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