It’s not letting my sister into the game her username is “Varity”

:) Dahlia :)

We tried deleting and re-downloading the game, and we tried resetting the device, and we even tried different devices but this kept popping up... we don’t know what to do...

Alv'

Try contact support?

:) Dahlia :)

How?

Gala

:) Dahlia :) said:

How?

https://www.cubiccastles.com/contact.html

BrandonXFlame

I had the same issue before you just gotta contact support :)