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Ok so my gf has been banned yesterday for no reason (she told me she didn't do anything). His brother who lives in the same house is banned too (normal). But as she told me that she didn't do anything and I obviously know she wouldn't do anything bad, it should be her brother.
I would like to know if in this type of case the ban could be oriented to one player and not the IP? I don't think so but I want to be sure about this...
(btw she sent a support ticket and we're waiting the answer)